Question? Answers.

Club Shopping Delivery
This item is stored in Club Shopping logistics center. If your order is placed on Monday – Saturday before 10am (except public holidays), shipment will arrive within next business day.
If this item is purchased together with item(s) from Consolidated Delivery in a single order, it may take additional 2 to 3 days to arrive.
* Not applicable to remote areas (Ma Wan / Tung Chung / Discovery Bay), Pre-sale products and Seasonal Food.

Merchant Delivery
This item is shipped directly by merchant(s). Shipment typically arrives within 2 to 3 days, but may vary depending on merchant. Please check related delivery information on the product detail page for specifics.
** This item is not eligible for delivery to self pickup at Collection Points at csl. / 1010 / HKT shop.

3-5 days Consolidated Delivery
This item is picked up from merchant, which will be grouped with other item(s) in your order in Club Shopping logistics center. If your order is placed on Monday - Saturday before 10am (except public holidays), shipment will arrive within 3 to 5 business days.
* Not applicable to remote areas (Ma Wan / Tung Chung / Discovery Bay), Pre-sale products and Seasonal Food.

E-voucher
E-voucher will be sent to your registered email after successful payment.

We perform deliveries from Monday to Saturday (9am – 11pm), except Sunday and public holidays.
Merchant Delivery for Rewards:
The delivery details of Rewards, please refer to the delivery details in Rewards description page

Please click your profile picture or name on the right upper corner after login, then go to "My Account" and select "My Order" and choose which order you would need to check, then click "View Order" to check your order status.
For Rewards, you could contact our customer service at 1833 900

We will arrange delivery to the address specified by you and the person who receives the shipment at the address specified by you will need to sign a confirmation of receipt of the shipment upon delivery as evidence of delivery. Delivery of the shipment to the address specified by you shall be deemed due and proper delivery to you. Please note that for delivery of shipment containing alcoholic beverages, the person receiving the shipment must be at least 18 years old. We reserve the right to ask him / her to sign a declaration or show a proof of age.

Change request in items of "Club Shopping Delivery" and "3-5 days Consolidated Delivery" will result to reschedule and postpone the delivery time, and charge HK$50 handling fee every time. Please contact the Customer Service Officer at (852) 183 3900 if necessary.
In addition, Merchant Delivery items may have different handling fee and delivery arrangement, please refer to the product description page for details or contact the merchant.

The package was undeliverable and is returned to us. Please contact our customer service for assistance.

If you are a member of The Club at https://www.theclub.com.hk/en.html and you link The Club account with the Website, you will earn Clubpoints when you make purchases or redeem Rewards by payment plus clubpoints on the Website of Club Shopping.

Earn 1 Clubpoint for every HK$10 net amount (Net amount refers to the amount after coupon, gift voucher, rebate and other discount offer and shipping fee), Clubpoints will be rounded to the next whole number. The Club will then credit The Clubpoints to your account approximately 10 working days after all products in sales order are delivered to you.

Yes, please login to Club Shopping and link to your account at The Club. In the product detail page, click “Pay Less with Clubpoints”. You can choose how many Clubpoints you want to redeem. You can also adjust the number of Clubpoints you want to redeem on the checkout page.

For using the Clubpoints, every 10 Clubpoints can be redeemed for the deduction of HK$1. This conversion ratio (10 Clubpoints for HK$1) is the minimum block. No pro rata arrangement can be arranged for transaction amounts less than a single block.

Rewards are the various goods, services and events curated by The Club. Members can use Clubpoints to redeem these amazingly valued rewards including trendy electronics, fine wine and gourmet, beauty, health products, and much more!

"Base clubpoint" is defined as the required cluppoints when redemption for Rewards.

If the items you ordered is out of stock or it is faulty, defective or damaged (with no fault on your part), we will refund to you according to methods below:

a) Principles applicable to the refund item is not paid by Base Clubpoints:

Principle 1: If the amount of the refund item is more than the equivalent value of Clubpoints you used, the amount will be refunded to you by your original payment method (i.e. credit card or unionpay).
Example: You purchased item A (HK$200) and item B (HK$250) in the same order, then order total amount is HK$450, you checkout by 1500 Clubpoints (equivalent to the value of HK$150) & credit card HK$300. In case item A (HK$200) need to be refunded, we will refund HK$200 through your credit card.

Principle 2: If the amount of the refund item is less than the equivalent value of Clubpoints you used, the amount will be refunded to you by your original payment method (i.e. credit card or unionpay), and the remaining amount will be refunded to you by Clubpoints.
Example: You purchased item A (HK$200) and item B (HK$250), total amount is HK$450, you checkout by 3000 Clubpoints(equivalent to the value of HK$300) & credit card HK$150. In case item B (HK$250) need to be refunded, we will refund HK$150 to your credit card and return 1000 Clubpoints(equivalent to the value of HK$100) to your account.

b) Principles applicable to the refund item is paid Base Clubpoints:

Principle 1: Apart from Base Clubpoints , if the amount of the refund item is more than the equivalent value of Clubpoints you used, we will return Base Clubpoints to you in full, the amount will be refunded to you by your original payment method (i.e. credit card or unionpay).
Example: You purchased item A (100 Base Clubpoints + HK$200) and item B (HK$250) in the same order, then order total amount is Base Clubpoints + HK$450, you checkout by 1500 Clubpoints (equivalent to the value of HK$150) & credit card HK$300 to settle the amount $450. In case item A (100 Base Clubpoints + HK$200) need to be refunded, we will return 100 Base Clubpoints to your account and refund HK$200 through your credit card.

Principle 2: Apart from Base Clubpoints, if the amount of the refund item is less than the equivalent value of Clubpoints you used, we will return Base Clubpoints to you in full, the amount will be refunded to you by your original payment method (i.e. credit card or unionpay), and the remaining amount will be refunded to you by Clubpoints.
Example: You purchased item A (100 Base Clubpoints + HK$200) and item B (HK$250) in the same order, then order total amount is 100 Base Clubpoints + HK$450, you checkout by 3000 Clubpoints(equivalent to the value of HK$300) & credit card HK$150 to settle the amount $450. In case item A (100 Base Clubpoints + HK$200) need to be refunded, we will return 100 Base Clubpoints to your account, refund HK$150 to your credit card and return 500 Clubpoints (equivalent to the value of HK$50)to your account.

c) Refund by Club Shopping coupon

The above examples are for general reference only. You may contact our customer hotline for details.