How to Return?

Just follow these five easy steps:

• 1. Check if your return is considered a valid return according to Club Shopping’s Return Policy;
• 2. Contact our Customer Services through our “Contact Us” Page.
• Upon receipt of your return request and confirmed, our customer services representatives will arrange the product returned to us by our or merchants’ collection service.
• 4. Please insert the Delivery Note in the parcel to be returned to Club Shopping and pack the return product(s) securely to avoid damage during transportation.
• 5. Your parcel will be picked up by our or merchants’ courier

If Club Shopping accepts your return request, Club Shopping will arrange for the collection of the products from you without any charge to you. However, Club Shopping reserves the right to charge you for a HK$100 or such amount as Club Shopping sees fit administrative fee if any return request is unfounded or malicious.

If the items you ordered is out of stock or it is faulty, defective or damaged (with no fault on your part), we will refund to you according to methods below:

a) Principles applicable to the refund item is not paid by Base Clubpoints:

• Principle 1: If the amount of the refund item is more than the equivalent value of Clubpoints you used, the amount will be refunded to you by your original payment method (i.e. credit card or unionpay).
  Example: You purchased item A (HK$200) and item B (HK$250) in the same order, then order total amount is HK$450, you checkout by 1500 Clubpoints (equivalent to the value of HK$150) & credit card HK$300. In case item A (HK$200) need to be refunded, we will refund HK$200 through your credit card.
• Principle 2: If the amount of the refund item is less than the equivalent value of Clubpoints you used, the amount will be refunded to you by your original payment method (i.e. credit card or unionpay), and the remaining amount will be refunded to you by Clubpoints.
  Example: You purchased item A (HK$200) and item B (HK$250), total amount is HK$450, you checkout by 3000 Clubpoints(equivalent to the value of HK$300) & credit card HK$150. In case item B (HK$250) need to be refunded, we will refund HK$150 to your credit card and return 1000 Clubpoints(equivalent to the value of HK$100) to your account.

b) Principles applicable to the refund item is paid Base Clubpoints:

• Principle 1: Apart from Base Clubpoints , if the amount of the refund item is more than the equivalent value of Clubpoints you used, we will return Base Clubpoints to you in full, the amount will be refunded to you by your original payment method (i.e. credit card or unionpay).
  Example: You purchased item A (100 Base Clubpoints + HK$200) and item B (HK$250) in the same order, then order total amount is Base Clubpoints + HK$450, you checkout by 1500 Clubpoints (equivalent to the value of HK$150) & credit card HK$300 to settle the amount $450. In case item A (100 Base Clubpoints + HK$200) need to be refunded, we will return 100 Base Clubpoints to your account and refund HK$200 through your credit card.
• Principle 2: Apart from Base Clubpoints , if the amount of the refund item is less than the equivalent value of Clubpoints you used, we will return Base Clubpoints to you in full, the amount will be refunded to you by your original payment method (i.e. credit card or unionpay), and the remaining amount will be refunded to you by Clubpoints.
  Example: You purchased item A (100 Base Clubpoints + HK$200) and item B (HK$250) in the same order, then order total amount is 100 Base Clubpoints + HK$450, you checkout by 3000 Clubpoints(equivalent to the value of HK$300) & credit card HK$150 to settle the amount $450. In case item A (100 Base Clubpoints + HK$200) need to be refunded, we will return 100 Base Clubpoints to your account, refund HK$150 to your credit card and return 500 Clubpoints(equivalent to the value of HK$50)to your account.

c) Refund by Club Shopping coupon

The above examples are for general reference only. You may contact our customer hotline for details.

Yes. The relevant delivery fee for the returned product will be refunded if your return request is accepted by Club Shopping, provided that the returned product is the only item in the order. If there are more than one item in order, delivery fee for that shipment will not be refunded even though we have accepted your refund request for one of the items in that order.